News

Image of an planes at an aurport terminal.
SHA BusinessFeed

Mark Nasr ’07 and Industry Panel Discuss Managing the Impacts of COVID-19 on Air Travel

The airline industry has been rocked by the COVID-19 pandemic. With fewer people willing or able to travel by air, demand has drastically decreased—and as a result, so have the number of daily flights offered by commercial airlines. In addition to the diminished traffic, the airline industry is also facing new regulations and changing booking […]

A man and a woman walk through the lobby of a hotel
SHA BusinessFeed

Center for Hospitality Research hosts panel with industry leaders on customer social engagement

Faculty and industry experts convened for a virtual keynote to explore how guest surveys can increase customer satisfaction and engagement.

AJ Mackey SHA '23
SHA BusinessFeed

Student Voices: Meet AJ Mackey SHA ’23

Mackey is pursuing a BS in Hotel Administration in hopes of a career as a real estate developer in the theme park and tourism industry.

Photo of a person taking a survey about their hotel stay.
SHA BusinessFeed

Research Recap: Customer engagement is the key to long-term loyalty and impact

Professor Anderson’s series of studies examine the long-term impacts of guest engagement upon guest satisfaction, loyalty, and booking channel selection.

Hailey Jennifer Nelson
SHA BusinessFeed

Student Voices: Meet Hailey Nelson SHA ’23

Undergraduate Hailey Nelson ’23 is taking full advantage of what SHA and Cornell offers inside and outside of the classroom.

Zak Bedrosian
SHA BusinessFeed

Student Voices: Meet Zak Bedrosian ’22

According to Bedrosian, learning business through the lens of hospitality is enjoyable as the industry is found in every form of business.

Featured image of woman at computer workspace
SHA BusinessFeed

Hotel Ezra Cornell Sponsors Virtual Conference on “Prioritizing People Over Dollars”

Industry leaders partnered with academic scholars to discuss people over dollars: prioritizing people-oriented solutions in a business landscape.

Christopher Reynolds MMH ’21
SHA BusinessFeed

Student Voices: Meet Christopher Reynolds MMH ’21

Reynolds hopes to leverage his experience in culinary arts, restaurants, and marketing towards a career in the food and beverage industry.

Shelby Ragin '22
SHA BusinessFeed

Student Voices: Meet Shelby Ragin ’22

According to Shelby Ragin ’22, School of Hotel Administration undergraduate students are united by their efforts to help people.