Faculty
Research Recap: Flexibility in reservation times can increase restaurant revenue
Gary Thompson, professor of operations and management, investigates the impact of timing flexibility in restaurant reservations.
Research Recap: Study predicts restaurant sales based on customers’ return intentions
Alex Susskind and collaborators look at the impact on restaurant sales of customers’ interest in returning versus customer satisfaction.
Learning to manage, with feeling
Kristina Workman’s research and teaching focus on the value of compassion and positive interpersonal relationships in the workplace.
Andrew Quagliata teaches aspiring entrepreneurs the art of communication
Andrew Quagliata teaches aspiring entrepreneurs communication skills that can help boost their careers and bring success to other areas of their lives, too.
Is bad news fake news?
Cornell Real Estate Market Indices: Crocker Liu and co-authors highlight hotel performance and positive/negative momentum during Q3 2019.
Report: Leveraging bike-share systems to improve guest experiences and attract tourists
Elena Belavina and Ashish Kabra offer guidance to hotels on choosing a bike-share for guests and how cities can best design and run tourist-friendly systems.
A fresh approach to helping the planet: Elena Belavina takes on food waste
SHA associate professor Elena Belavina is finding strategies to help grocery suppliers, households, and restaurants reduce food waste.
Cross-Cornell collaboration unites ILR and SHA to advance labor relations in hospitality
From roundtables to conferences, CIHLER sponsors a variety of experiences that focus on legal issues, human resources, and labor relations in the hospitality industry.
Gradual hotel slowdown: Has the party ended?
Cornell Real Estate Market Indices: Crocker Liu and co-authors report on hotels’ regional, price, and financial performance in Q2 2019.