Alumni
Research Recap: Customer engagement is the key to long-term loyalty and impact
Professor Anderson’s series of studies examine the long-term impacts of guest engagement upon guest satisfaction, loyalty, and booking channel selection.
Hotel Ezra Cornell Sponsors Virtual Conference on “Prioritizing People Over Dollars”
Industry leaders partnered with academic scholars to discuss people over dollars: prioritizing people-oriented solutions in a business landscape.
Real estate pros predict a bright future for New York City, post-pandemic
Seasoned professionals and recent alumni in real estate have faith in New York City’s resilience and capacity for innovation post-COVID-19.
Life is service
Last fall Ben Okon ’10, a senior manager at Bain & Company, began mentoring Liam O’Brien ‘20 on how to navigate the consulting industry job market.
Raising the visibility of antiracist, pro-humanity initiatives
Laillah Rice, MBA ’09, and fellow senior marketers launched the Humanity Lab to support social justice activists and organizations.
Turtle offers a new model for freelancing
Vlad Lokshin, MBA ’15, co-founded Turtle to create a first-class freelancing platform, starting with software developers.
Coveted SHA senior prize renamed to honor “consummate Hotelie” Phil Miller ’83
SHA awarded the first Philippus Miller III CHS Hotelie for Life Senior Prize to Chloe Jones ’20
SHA alumni project salutes Dr. Fauci, supports restaurants and healthcare providers
GoFauci.com, a partnership with the Feeding People Foundation, supports restaurants and frontline healthcare workers across New York City.
A new site to help rescue New York restaurants
SHA alumni create SaveTheEats, a website that highlights deals, classes, and special dinners provided by kitchens navigating the pandemic.