Faculty
Research Recap: Study predicts restaurant sales based on customers’ return intentions
Alex Susskind and collaborators look at the impact on restaurant sales of customers’ interest in returning versus customer satisfaction.
Andrew Quagliata teaches aspiring entrepreneurs the art of communication
Andrew Quagliata teaches aspiring entrepreneurs communication skills that can help boost their careers and bring success to other areas of their lives, too.
Is bad news fake news?
Cornell Real Estate Market Indices: Crocker Liu and co-authors highlight hotel performance and positive/negative momentum during Q3 2019.
Report: Leveraging bike-share systems to improve guest experiences and attract tourists
Elena Belavina and Ashish Kabra offer guidance to hotels on choosing a bike-share for guests and how cities can best design and run tourist-friendly systems.
Cross-Cornell collaboration unites ILR and SHA to advance labor relations in hospitality
From roundtables to conferences, CIHLER sponsors a variety of experiences that focus on legal issues, human resources, and labor relations in the hospitality industry.
Gradual hotel slowdown: Has the party ended?
Cornell Real Estate Market Indices: Crocker Liu and co-authors report on hotels’ regional, price, and financial performance in Q2 2019.
Equipment purchases: Putting a number on it
Mao and Moulton discuss their spreadsheet-based application that can be used to quickly compare the economic value of various equipment alternatives.
Executive education food and beverage courses embrace new trends
To take your foodservice career further, you can join SHA faculty for executive education classes on optimizing food and beverage program profits.
2018 CHR roundtable highlights hospitality industry sustainability strategies
CHR roundtable participants discuss the results of owner, operator, and brand collaboration to improve the hotel industry’s sustainability strategies.