The Nolan School
Roundtable Recap: Finding the Balance Between Driving Revenue & Managing Costs
The CHR Roundtable, Finding the Balance Between Driving Revenue & Managing Costs, addressed three key aspects of the issue: People, Process, and Technology.
Alumna Emily Kanders Goldfischer ’92 Builds Community With hertelier
Student interview with Emily Goldfischer ’92, founder and editor-in-chief of hertelier
What Keeps Us Coming Back: How to Build Customer Loyalty
In the wake of COVID-19, experts joined Professor Helen Chun to discuss recent trends in customer loyalty within the hospitality industry.
The Time and Space for Disruption: Using Technology to Reinvent Hospitality Business Models
Three industry experts discuss the role of tech in disrupting hospitality business model
Preparing for the Return of Business Meetings, Conferences and Travel: Is High-Tech the New High-Touch?
Industry experts share insight with Professor Chekitan Dev in a panel discussion on how best to prepare for the return of business travel.
Unions and Management Find Alignment Where It Counts
The pandemic has created workplace safety challenges.This webinar highlights hospitality labor and management working together.
Meet Ellen Yui: Mentoring the Next Generation of Hospitality Entrepreneurs
Over 30 years later, Ellen Yui now acts as the guiding force for a new generation of rising industry leaders through the Pillsbury Institute for Hospitality Entrepreneurship’s Entrepreneurs in Residence (EIR) program.
The Importance of Social Listening: Using Technology to Provide Personalized and Customer-Centric Service
A virtual keynote to explore how hospitality companies can leverage social listening to deliver personalized guest experiences
Ideas With Impact: Maintaining the Human Touch in a Contactless World
Center for Hospitality Research and Medallia crowdsource ideas for contactless technology that elevates the guest experience without compromising connection