Student Voices
The Importance of Social Listening: Using Technology to Provide Personalized and Customer-Centric Service
A virtual keynote to explore how hospitality companies can leverage social listening to deliver personalized guest experiences
Center for Hospitality Research hosts panel with industry leaders on customer social engagement
Faculty and industry experts convened for a virtual keynote to explore how guest surveys can increase customer satisfaction and engagement.
Student Voices: Meet AJ Mackey SHA ’23
Mackey is pursuing a BS in Hotel Administration in hopes of a career as a real estate developer in the theme park and tourism industry.
Center for Hospitality Research Hosts Panel on Reimagining Travel
Recovery from the impact of Covid-19 on the hospitality industry is unpredictable and may take longer than we would like, but we have an opportunity to redesign.
19th Annual Labor & Employment Law Roundtable: Session 1
This invitation only roundtable discusses the current state of the hospitality industry from the management perspective.
Student Voices: Meet Hailey Nelson SHA ’23
Undergraduate Hailey Nelson ’23 is taking full advantage of what SHA and Cornell offers inside and outside of the classroom.
Student Voices: Meet Zak Bedrosian ’22
According to Bedrosian, learning business through the lens of hospitality is enjoyable as the industry is found in every form of business.
Country Clubs and Crisis: How one segment of the hospitality industry is surviving the pandemic
Country clubs offer socially-distanced outdoor amenities and activities that allow people an escape without flouting CDC guidelines or travel restrictions.
Hotel Ezra Cornell Sponsors Virtual Conference on “Prioritizing People Over Dollars”
Industry leaders partnered with academic scholars to discuss people over dollars: prioritizing people-oriented solutions in a business landscape.