Hospitality

A man and a woman walk through the lobby of a hotel
SHA BusinessFeed

Center for Hospitality Research hosts panel with industry leaders on customer social engagement

Faculty and industry experts convened for a virtual keynote to explore how guest surveys can increase customer satisfaction and engagement.

A woman and child hurry
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Center for Hospitality Research Hosts Panel on Reimagining Travel 

Recovery from the impact of Covid-19 on the hospitality industry is unpredictable and may take longer than we would like, but we have an opportunity to redesign.

An employee checks her smart phone for employer updates.
SHA BusinessFeed

Innovative Tech Platforms Facilitate Better Communication

New tech platforms hope to facilitate communication between employer and employee.

Photo of bartender wearing mask serves drink to hotel guest.
SHA BusinessFeed

19th Annual Labor & Employment Law Roundtable: Session 1

This invitation only roundtable discusses the current state of the hospitality industry from the management perspective.

Feature image of golf clubs and golf balls
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Country Clubs and Crisis: How one segment of the hospitality industry is surviving the pandemic

Country clubs offer socially-distanced outdoor amenities and activities that allow people an escape without flouting CDC guidelines or travel restrictions.

photo of New York City skyline with water in the foreground and a rainbow in the blue sky above the buildings
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Real estate pros predict a bright future for New York City, post-pandemic

Seasoned professionals and recent alumni in real estate have faith in New York City’s resilience and capacity for innovation post-COVID-19.

A robotic hotel concierge at work
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Hospitality professionals balance robots and human touch for post-COVID-19 era

Hotel industry experts offer insights into the development of automated service innovations in response to customers’ COVID-19 concerns.

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SHA BusinessFeed

Research Recap: The relationship satisfaction factor in successful brand-hotel partnerships

Chekitan Dev, professor of marketing at the School of Hotel Administration, has co-authored a study recently published in Industrial Marketing Management.

Proprietor consults hospitality industry resource hub
SHA BusinessFeed

SHA launches hospitality industry resource hub

The COVID-19 resource hub compiles expert information, tools, and guidance from the school’s faculty and its partners in the hospitality industry.